Refund Policy

1. Setup fee refunds

• Full refund if you cancel within 3 calendar days of purchase and before we have started design work.
• 50% refund if you cancel after design work has started but before the first draft is delivered.
• No refund once a first draft of your website has been delivered for review, since design and build work has been completed.

2. Monthly plan refunds

Monthly plan fees cover hosting, SSL, backups, and maintenance already provided for that billing period and are non-refundable. Canceling stops future charges; it does not refund the current period.

3. Launch delays caused by client information

If launch is delayed because we're waiting on photos, copy approval, or domain access from you, that time does not count against our delivery timeline and does not create refund eligibility.

4. Non-performance issues

If we fail to deliver a working website within the agreed timeline for reasons on our side, you're entitled to a full refund of your setup fee, or a completion at no additional cost if you'd rather we finish the build.

5. How to request a refund

Email hello@localsitesengine.com with your business name and order details. We respond to refund requests within 2 business days and process approved refunds to the original payment method within 5-10 business days.

6. Domain and third-party costs

Domain registration fees and any third-party costs paid on your behalf (such as a purchased domain name) are non-refundable once purchased, as these are paid directly to third-party registrars.